Frequently Asked Questions

Everything you need to know about our products and services.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local bank transfers via PayNow for your convenience.

How long does shipping take within Singapore?

Standard delivery typically takes 2-4 business days. Express shipping options are available at checkout if you require your items sooner.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.

What is your return and exchange policy?

We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange request.

Do you offer international shipping?

Currently, we primarily serve customers within Singapore, but we can arrange international shipping on a case-by-case basis. Please email us for a custom shipping quote.

How can I contact customer support if I have an issue?

You can reach our dedicated support team via the 'Contact Us' page, through our live chat, or by emailing [email protected].