Returns & Exchanges

At SedekahSG, we strive to ensure your satisfaction with every purchase; however, if you receive a defective or incorrect item, our 14-day return policy is here to assist you. Please note that certain items, such as digital products or personalized gifts, may be exempt from standard returns.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of the reason for the return or exchange.

• 2.
  Verification and Approval

  Our team will review your request within 48 hours and provide you with a Return Authorization (RA) number if the item meets our eligibility criteria.

• 3.
  Package Your Item

  Securely pack the item in its original packaging, ensuring all tags and labels are intact, and clearly mark the RA number on the outside of the parcel.

• 4.
  Ship and Receive Refund

  Send the package to our designated return center; once inspected, we will process your refund or dispatch the replacement item within 7-10 business days.